The information in the CDs is right to the point. I would rather listen to the thoughts and ideas of James Lehman than our psychologist. James is "right-on" when he describes children. He knows what he's talking about, even though he's never seen my son. I'm only half-way through the program, and three of the techniques I've been using that are working are: teaching my son how to problem solve rather than "barking out" orders to him; second, teaching my son to apologize and not only say "sorry", but to say what he's sorry for (take accountability for his actions); and third, learning to "disconnect" (or walk away) from my son so he has no one to "act out" in front of. The changes are little and seem to be infrequent, and it's very frustrating, but there are times when I see a light at the end of the tunnel. The parental support line is excellent; however, I need it most when they are closed: evenings and weekends!